Advantages of Nagog's professional customer service team in North America
1
Senior customer service team
Native Speaker+Excellent Chinese Combination
Assign two Native Speaker customer service representatives and one Chinese customer service representative to each customer service phone number
2
Customized service platform
We provide two sets of professional software for free: a customized customer service system and a telephone recording system, which are open to sellers for free, making it easy for them to understand the customer service situation in real time.
3
Professional telephone recording software
The customer service work order system can be customized, visualized, and multifunctional. Sellers can request it, and we will adjust the system content according to your needs to facilitate your assessment of customer service work.
4
Analyze and statistically analyze product data
The customer service work order system can analyze customer after-sales big data, regularly summarize customer complaints, generate reports, and help sellers improve and optimize their products.
5
Convenient supervision and management
The telephone recording system can record and playback, and for any customer complaint with questions, the problem can be identified and responsibility can be determined through playback, facilitating regulatory management.
6
Never miss customer calls
The telephone recording system can record every incoming and outgoing call, any call from Won'tmessed customers, real-time reminders for missed calls, and timely call back to customers.
7
Real time communication with customers
Local telephone customer service maintains real-time communication with customers without time difference, ensuring a daily connection rate of 95% Above. In order to reduce the negative review rate, customers can also be requested to leave positive reviews.
8
Flexible package
The telephone customer service package is flexible, settled monthly, without the need for pre storage, and can be cancelled or changed at any time. According to the total call time, a Toll free Telephone number can be provided.
9
Multi account management
No matter how many brands, stores, or products you have, the total call duration of each account is shared with the purchased package duration, so you don't have to purchase multiple packages.
10
Multiple phone number management
No matter how many phone numbers you have, our telephone system can be internally transferred and managed uniformly, and all calls can be answered by one person for easy tracking and management.
11
Unlimited service categories
Nagog's overseas telephone customer service categories and products are not limited. We have cooperated with top sellers in multiple categories on multiple cross-border e-commerce platforms and have gained recognition and recognition from the sellers.
12
Multilingual services
Nagog provides multilingual call support with English as the main language, German, Spanish and other languages coexisting. Provide native language level services to your global clients.
Cross border e-commerce customer service outsourcing service process
Preliminary communication
Finding the most suitable customized business
Signing the contract
Ensuring maximum rights and interests to reassure customers
Customer service training
Fully understand and prepare the product before the team takes over the task
Assign phone numbers
Provide exclusive responsible phone numbers based on customer needs
Formal services
Supply high-quality and comprehensive customer service
After -sales service
Data analysis provides specialized problem analysis reports
Detailed process of customer service handling incoming calls
Regularly issue statistical reports required by sellers, so as to facilitate sellers to analyze and summarize after-sales data.
