Case Study

Who are we working with? Our client is a global e-commerce company specializing in smart home and security solutions. Their product line includes a wide range of cameras such as…

Partnership Overview When one of our valued partners, Yousky, began expanding its e-commerce operations globally, they faced growing challenges in maintaining fast, high-quality customer support across multiple markets. By partnering…

Every expanding business struggles with the same thing: operations quickly get costly. Beginning modestly, customer service, IT help desks, and back-office jobs may soon become pricey, time-consuming ones. Once enabling…

Last Saturday, Team Cebu took a well-earned break from the usual hustle and gathered for an evening filled with laughter, great food, and unforgettable memories. This was more than just…

Managing a Nashua, NH, company presents some difficulties. Local firms struggle with escalating labor costs, a lack of talent, and pressure to provide excellent customer care without unduly depleting resources.…

On the evening of September 30, at around 10:00 PM, a 6.9-magnitude earthquake struck the northern part of Cebu, Philippines, sending tremors that were felt across the province and nearby…

In today’s fast-paced digital landscape, delivering exceptional customer service is crucial for business success. However, managing an in-house support team can be resource-intensive. Outsourcing customer support offers a strategic solution,…

Technical issues can hinder customer satisfaction and retention. An efficient Help Desk Support system is essential for promptly addressing and resolving these challenges. Nagog Innovation Technology provides comprehensive Help Desk…