End-to-end Seller Support for e-commerce sellers

What we do

Inventory & Order Management

We monitor inventory levels, process and track orders,
manage fulfillment status, and keep stock and order data in sync across your marketplaces.

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Buyer / Seller Messaging

Our agents handle Amazon Buyer-Seller Messaging, Shopify
Inbox and other channels — answering buyer inquiries, resolving issues, and protecting your response time
and account health.

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Seller Support

Dedicated specialists who manage day-to-day seller
operations across Amazon, Shopify and other platforms — case work and escalations — so your team can focus
on growth.

Call Center Outsourcing

Inbound and outbound contact center teams that handle
customer calls, follow-ups, and order-related communication on your behalf.

Help Desk Support

Tiered help desk and ticketing support for customers and
internal teams, with tracked resolutions and clear SLAs.

Network Management Support

Monitoring and management of your network and connectivity
so your support and order operations stay online around the clock.

Back Office Support Outsourcing

Data entry, listing maintenance, reporting, and
administrative workflows that keep your operation running behind the scenes.

Core platform capability

Inventory & Order
Management

Our platform gives your seller-support team one place
to manage stock and orders across Amazon, Shopify and other stores. Track inventory in real time, process
new orders, monitor fulfillment, and keep your channel data accurate — reducing stockouts, cancellations,
and late shipments.

• ✓Inventory tracking. Live stock levels across channels with low-stock
  alerts and reorder visibility.
• ✓Order processing. Review, confirm, and route orders from Amazon,
  Shopify and more in a single queue.
• ✓Fulfillment & status sync. Track shipment status and keep order
  states up to date.
• ✓Reporting. Order and inventory reporting to spot trends and
  exceptions.

Core platform capability

Buyer / Seller Messaging

Centralize buyer communication. Our agents receive,
read, and reply to Amazon Buyer-Seller Messages, Shopify Inbox conversations and other store messages from
one platform — keeping responses fast, on-policy, and fully logged so your account health and response-time
metrics stay strong.

• ✓Unified inbox. All buyer messages from every channel in one queue,
  assigned to the right agent.
• ✓Fast, compliant replies. Respond within each marketplace’s
  response-time windows, including Amazon’s.
• ✓Multilingual support. Communicate with buyers across marketplaces and
  regions.
• ✓Full history. Every conversation tracked and auditable.

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