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Network Management Support: Optimize Your IT Infrastructure

Fantastic Service to Drive Your Business Forward

At Nagog, we provide outsourced IT services tailored to small and mid-sized businesses. For companies lacking in-house technical staff, outsourcing IT functions is essential for maintaining a secure and efficient network. Our skilled Help Desk and Network Engineers manage your daily IT support, monitor network performance, and ensure your systems run smoothly, so your internal team can focus on what matters most—growing your business.

  1. 24/7/365 Coverage
  2. Cost-Effective Solutions
  3. Multi-Channel Support
  4. Quick Onboarding.
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Network Management Systems

Our IT infrastructure services are designed to ensure seamless connectivity and uninterrupted business operations. With a focus on reliability, scalability, and expert support, we deliver enterprise-grade solutions tailored to meet your network’s specific needs.

  1. 24/7/365 Monitoring: Continuous monitoring and proactive management to ensure system health.
  2. Software & Vendor Support: Manage software updates, vendor coordination, and license management.
  3. Hardware Support: Warranty management and hardware servicing for smooth operations.
  4. Remote Administration: Efficient remote system administration for quick issue resolution.
  5. Configuration & Backup: Configuration management and reliable data backup solutions.
  6. Advanced Networking: Implementation of SD-WAN and SASE for dynamic and secure connectivity.
  7. Cloud-Based Security: Hosted cloud firewalls and data center services for top-tier security.
  8. Traffic Analysis: In-depth monitoring and analysis of network traffic to enhance performance.

Network Hardware & Infrastructure

Network hardware and infrastructure are the backbone of all IT operations. At Nagog, our team of senior network engineers ensures:

  1. Reliable Connectivity: High-speed, uninterrupted network access.
  2. Efficient Data Transmission: Optimize data flow for peak performance.
  3. Secure Communications: Implement robust security measures to protect your network.
  4. Scalability for Growth: Build a network that can grow with your business needs.

Network Monitoring

Network monitoring is the continuous process of tracking the health, performance, and availability of your network. Nagog’s team uses cutting-edge software to ensure your systems remain efficient, secure, and operational.

Prevents Downtime: Detect issues early, such as hardware failures or bandwidth overloads, to avoid business disruptions.

Improves Network Performance: Identify bottlenecks and optimize resources for smoother operations.

Enhances Security: Monitor for unusual activity or unauthorized access attempts to safeguard your network.

Faster Troubleshooting: Use real-time alerts and detailed logs to identify and resolve issues quickly, minimizing downtime.

Reduces Operational Costs: Preventive monitoring reduces emergency repairs and extends the life of your network equipment.

Incident Event Tracker

Our IT experts respond immediately to incidents by opening a support ticket with the appropriate third-party vendor or your internal R&D team. We track incidents using unique IDs and provide consistent follow-up until the issue is resolved. Once the issue is fixed, we provide a detailed failure analysis report for your records.

Global Remote Support

Nagog provides remote support worldwide, scaling your IT team with the industry’s best network management software developers, engineers, and consultants. We specialize in software support, customization, and deployment for businesses of all sizes. Our experienced team delivers expert software integration and modification services, allowing you to focus on core business activities while we manage your IT needs.

What We Can Do for You:

  1. 24/7 Network Monitoring: Continuously track the health and performance of your network infrastructure.
  2. Detect and Resolve Issues: Proactively identify outages, bottlenecks, and anomalies before users are impacted.
  3. Minimize Downtime: Quickly respond to incidents to keep your systems running smoothly and avoid disruptions.
  4. Analyze Network Traffic: Gain insights into bandwidth usage, application traffic, and potential congestion points.
  5. Enhance Network Security: Monitor for unusual activity, failed logins, and other cyber threats.
  6. Real-Time Alerts: Receive notifications via email, SMS, or dashboards when performance thresholds are exceeded.
  7. Support Compliance and Reporting: Maintain logs and generate reports for audits, regulatory compliance, and internal reviews.

Why You Need Our Network Management Services

Network Design Consulting

Our certified network specialists design scalable, high-performance networks tailored to your growth and integration needs. We also provide guidance on selecting cost-effective hardware, ensuring your infrastructure is secure and future-proof.

24/7 Support

Nagog’s experts ensure maximum network uptime by proactively managing your devices and software. We minimize Mean Time Between Failures (MTBF) and resolve network issues quickly to keep your operations running with minimal disruption.

Network Changes & Upgrades

We specialize in seamless network migrations and upgrades, ensuring minimal downtime while enhancing performance, security, and scalability.

Efficiency

Our expert team boosts network efficiency and staff productivity by minimizing downtime. With smart automation, we reduce troubleshooting time, keeping operations smooth and efficient.

Service Levels Overview

Level 1: Frontline Network Support (Basic Assistance)

  • Handles general inquiries related to network performance, system access, and simple troubleshooting.
  • Provides basic support for password resets and general user access issues.
  • Logs tickets and escalates unresolved issues to higher support levels.

Level 2: Technical Network Support (Advanced Troubleshooting)

  • Resolves more complex network issues, including troubleshooting network connectivity, software conflicts, and system configurations.
  • Uses remote tools for diagnostics and collaborates with internal departments for issue resolution.

Level 3: Expert/Development Support (Critical Cases & High-Value Networks)

  • Handles sensitive and critical issues, such as high-impact network failures and enterprise-level support.
  • Provides in-depth analysis, root cause analysis, and custom solutions.
  • Works with product teams and leadership for long-term solutions and optimizations.

Our Sourcing Process: Tailored to Your Business Needs

At Nagog Innovation, we ensure that the talent we source seamlessly integrates into your team for optimal results. Here’s how our efficient process works:

Understanding Your Needs

We start by closely analyzing your specific business requirements, from customer support to specialized services, ensuring our solution aligns with your goals.

Sourcing the Right Talent

Using our extensive network and recruitment expertise, we find the best-fit candidates with the skills and experience needed to meet your demands.

Onboarding & Training

Our agents undergo tailored onboarding and training, learning your tools, processes, and brand tone to ensure they’re fully equipped from day one.

Seamless Integration

We integrate our agents smoothly into your team, ensuring no disruption. They work as an extension of your team, adapting quickly to your workflows.

Continuous Optimization

Regular performance checks, feedback, and ongoing training ensure that our agents continue to meet evolving needs, providing consistent excellence.

Dedicated Account Management

A dedicated success manager will be there to oversee the entire process, ensuring smooth operations, handling escalations, and providing regular updates.

Frequently Asked Questions (FAQ)

What types of network issues can you help with?

We handle network performance issues, hardware failures, software conflicts, data transmission problems, and security concerns, among others.

Can I scale my network management support as my business grows?

Yes! Our services are designed to scale with your business, whether you need more support during peak times or as your network needs expand.

How do you ensure quality in network management?

We employ continuous monitoring, performance tracking, and regular system checks to ensure optimal network health. Our team undergoes ongoing training to stay current with industry best practices.

How do I integrate your network support with my existing IT team?

Our agents work closely with your in-house IT team, ensuring smooth collaboration and seamless integration through regular communication and training.

What is the cost of network management outsourcing?

Pricing varies based on the scale of support, number of devices, and complexity of your network. We offer customized quotes to ensure the most cost-effective solution for your business.

What industries do you support?

We support a wide range of industries, including healthcare, technology, finance, and education. Our solutions are tailored to the specific needs of each sector.

Contact Information

You can reach us at:

(978) 712-8830
info@nagoginnovation.com
120 Hollis Street, Nashua, NH 03060.

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