Partnership Overview
When one of our valued partners, Yousky, began expanding its e-commerce operations globally, they faced growing challenges in maintaining fast, high-quality customer support across multiple markets. By partnering with Nagog Innovation, Yousky was able to streamline its service operations, strengthen its customer relationships, and significantly reduce internal costs — all while delivering the exceptional support experience their customers expect.
About the Partner
Yousky is a trusted name in pool and spa water care, committed to being the partner you can count on for clean, safe, and brilliant water. Their dedicated team of professionals, product experts, and service technicians empower customers with the knowledge, products, and support required to fully enjoy their pools and spas.
Yousky’s mission includes:
Being your reliable partner in water-care, with your enjoyment and safety as their top priority.
Offering a complete solution — a full range of easy-to-use products that help you balance, sanitize, and maintain water so it’s ready whenever you are.
Leading through innovation and service: they strive to deliver unmatched expertise, pioneering technologies and practical tools so owners spend less time managing their pools and more time enjoying them.
As Yousky grew internationally, their support demands rose significantly — making the need for a scalable and brand-consistent customer service partner all the more pressing.
In recent months, Yousky expanded into the outdoor spa market with a new line of inflatable hot tubs, designed for comfort, convenience, and durability.
By branching into these inflatable spa products, Yousky continues to uphold its mission: to provide complete solutions for wellness, comfort and personality-forward design — whether it’s pool maintenance or relaxing in a personal spa.
The Challenge
With international growth came the challenge of scaling support operations effectively.
Yousky faced: Rising call volume from global customers seeking product guidance and troubleshooting; the need for consistent, professional, and empathetic communication; limited internal resources to manage both daytime and after-hours inquiries; and delays in follow-up communication with customers after calls. They needed a reliable partner who could handle direct phone interactions and provide email follow-ups when necessary, maintaining their high standards of customer satisfaction.
Why They Chose Nagog Innovation
Yousky chose Nagog Innovation because of our strong reputation for reliable communication support and our ability to adapt to each client’s customer service style.
What made the difference:
Professional Call Handling — we focus on clear, calm, and solution-driven communication. Customer Care Expertise — every call is treated as an opportunity to build trust. Efficient Email Coordination — we ensure customers receive timely follow-ups and resolution details after phone interactions. Collaborative Partnership — we worked closely with Yousky to align tone, messaging, and service expectations.
The Solution
To support Yousky’s service operations, our team provided dedicated call handling and email communication designed around customer convenience and clarity.
Our approach included:
Inbound Call Support — assisting customers with product inquiries, troubleshooting, and post-purchase guidance. Email Follow-Ups — sending detailed responses or confirmations after calls to ensure customers received complete information. Polite, Empathetic Communication — treating every customer concern with patience, professionalism, and respect. Close Collaboration with Yousky — keeping an open line of communication with their management team to relay feedback and improve processes. This personalized approach allowed Yousky to maintain a smooth flow of communication, reduce missed inquiries, and improve customer satisfaction without increasing internal workload.
The Outcome
Through our consistent, customer-focused communication, Yousky was able to deliver faster, friendlier phone support, maintain clear and timely follow-up via email, strengthen their reputation for reliable customer care, and free internal resources to focus on growth and innovation.
What Customers Are Saying
These customer reviews speak for themselves. Each reflects how our partnership with Yousky has helped deliver fast, reliable, and caring support that customers can truly feel. From product replacements to clear communication and timely follow-ups, every review shows the result of our shared commitment — to make sure every customer feels valued and supported from start to finish. Their feedback highlights what we strive for every day at Nagog Innovation: delivering service that not only solves problems but builds trust and long-term loyalty.
Key Takeaway
This partnership highlights how Nagog Innovation’s call and email support services empower brands like Yousky to stay connected with customers, build loyalty, and uphold their reputation for quality service — all while maintaining operational efficiency.
Final Thoughts from Maricel Dela Cruz
Being part of Yousky’s customer support journey has been such a rewarding experience for me. Every call and every message is a chance to turn a customer’s concern into confidence — and that’s what drives me every day. At Nagog Innovation, we don’t just handle customer interactions; we build relationships based on care, understanding, and trust. Seeing customers like Yousky’s buyers happy and satisfied reminds me why I love what I do — because great service truly makes a difference. I’m proud to represent Nagog Innovation and be part of a team that goes above and beyond to help brands like Yousky provide exceptional customer experiences across the world.
Let’s Grow Together
Looking for a trusted BPO partner who can represent your brand with the same care and professionalism you do? Contact Nagog Innovation to learn how we can help your business deliver world-class customer experiences.
