With over 5 years of experience, Nagog provides knowledgeable, high-quality agents tailored to your e-commerce business. Whether you sell drones, cameras, furniture, outdoor lights, or other products, our services are designed to meet your specific needs. You can select agents based on your workload to ensure top-tier customer service.
Each account is assigned two well-trained CSRs, covering business hours or 24/7 operations. With CSAT scores over 85% and an answer rate exceeding 80%, we ensure smooth, consistent service.
Our system integrates with tools like Salesforce, Zendesk, and Google Workspace, providing real-time analytics on call volume, usage, and global team performance.
We serve top sellers on Amazon, eBay, Shopify, Wayfair, and more—handling everything from presales to post-delivery support.
Offer support in English, German, Spanish, and other major languages with native-level fluency.
No matter the platform—email, chat, phone, or social media—our team ensures consistent, high-quality support for your customers. With a flexible, pay-as-you-go model, you only pay for the services you need while delivering reliable assistance across every channel.
Experienced agents with excellent phone etiquette and industry know-how deliver fast, effective resolutions.
Real-time support from trained agents who respond quickly and accurately, meeting customer expectations instantly.
Thoughtful, well-crafted replies that reflect your brand’s voice and provide clear, helpful information.
Responsive, knowledgeable support delivered where your customers are already engaging — on social platforms.
We manage reviews and follow-ups efficiently to protect your brand image and build trust.
The first point of contact for customers who need general assistance with orders, product details, or shipping inquiries.
Handles more complex issues such as payment failures, return/refund requests, or managing customer account-related problems.
Focuses on urgent cases and escalated issues, such as VIP customers’ concerns or complex order fulfillment problems.
At Nagog Innovation, we ensure that the talent we source seamlessly integrates into your team for optimal results. Here’s how our efficient process works:
We start by closely analyzing your specific business requirements, from customer support to specialized services, ensuring our solution aligns with your goals.
Using our extensive network and recruitment expertise, we find the best-fit candidates with the skills and experience needed to meet your demands.
Our agents undergo tailored onboarding and training, learning your tools, processes, and brand tone to ensure they’re fully equipped from day one.
We integrate our agents smoothly into your team, ensuring no disruption. They work as an extension of your team, adapting quickly to your workflows.
Regular performance checks, feedback, and ongoing training ensure that our agents continue to meet evolving needs, providing consistent excellence.
A dedicated success manager will be there to oversee the entire process, ensuring smooth operations, handling escalations, and providing regular updates.
You can reach us at:
Let’s Build Your Ideal Support Team
Tell us your needs, and we’ll create a customized solution tailored to your business goals.
Nagog Innovation is your trusted outsourcing partner, delivering scalable, world-class BPO solutions that drive business growth.
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