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Travel BPO Services: Enhance Your Business with Expert Support

Customized Travel BPO Solutions for Seamless Operations

Nagog’s Travel BPO Services are designed to streamline your travel business operations while delivering exceptional service to your clients. Whether you are handling bookings, accommodations, activities, or customer inquiries, our agents ensure every interaction is smooth, efficient, and professional. With flexible support to meet seasonal demands, we guarantee your clients receive the best customer experience from start to finish.

  1. 24/7 Support
  2. Cost Savings
  3. Multi-Channel Support
  4. Quick Onboarding
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Effortless Business Management with Expert BPO Solutions

Simplify Operations, Maximize Impact

Focus on growing your business while we expertly manage the rest. Our end-to-end BPO solutions are built to handle your essential business functions from customer support and data processing to back-office operations with accuracy, reliability, and efficiency.
We help you reduce overhead, improve turnaround times, and elevate service qualityso you can stay focused on strategy while we handle the execution.

Key Benefits:

  1. Reduced operational costs
  2. Improved efficiency and accuracy
  3. Scalable support tailored to your growth
  4. 24/7 team availability

Partner with us to streamline your processes and deliver consistent value without the stress.

Deliver a Delightful Welcome to Every Customer Journey

Create Lasting Impressions From the First Interaction

Your customers’ experience begins with that very first touchpoint and we make sure it’s seamless and exceptional. Our customer experience specialists act as the friendly, knowledgeable face of your brand, providing support that’s both human and helpful.
Whether it’s answering product questions, onboarding new users, or resolving issues, we engage with empathy and efficiency ensuring every customer feels valued and understood.

What We Handle:

  1. Real-time chat and phone support
  2. Customer onboarding and guidance
  3. Technical support and FAQs
  4. Escalation and resolution management

Let us help you build strong customer relationships, right from the start.

Services

Tailored Fit Customer Service Agents Just For You

Peak travel seasons often lead to a surge in customer service demands, making the presence of skilled and experienced support agents critical. From the initial booking to the conclusion of the journey, our agents ensure a seamless and reliable customer experience. As travel requirements fluctuate throughout the year, our flexible support model adapts to meet evolving needs—delivering consistent, high-quality service at every stage.

Efficiency of Work

We prioritize precision, speed, and consistency to deliver outstanding results across every task. Our streamlined workflows and expert teams ensure that operations are completed accurately and on time—without compromising quality. Through continuous process optimization and smart resource allocation.

In Demand Customer Service Agents

We provide experienced, high-performing agents who are trained to manage customer expectations with professionalism and care. Whether for high-volume seasons or year-round support, our team is ready to adapt and scale to your business needs. Count on us to deliver responsive.

Rent A Car

Our team manages car rental inquiries, bookings, and modifications with speed and accuracy. Whether your customers need economy options or luxury vehicles, we support them from reservation to return. With responsive service and real-time coordination, we make mobility simple and stress-free.

Activities

Enhance every travel experience with seamless activity bookings and support. Our agents assist with excursions, tours, event tickets, and more—ensuring your customers have access to memorable moments. We handle scheduling, confirmations, and queries efficiently, so your clients enjoy their trip without the hassle.

Accommodations

From hotel bookings to special stay requests, our agents ensure a smooth accommodation experience for every traveler. We handle reservations, changes, and guest preferences with precision and courtesy. With 24/7 support and attention to detail, we help your customers feel at ease, wherever their journey takes them.

Flights and travels

From initial booking to boarding support, our agents deliver reliable assistance for flight and travel arrangements. We manage itineraries, ticket changes, cancellations, and traveler preferences with care and efficiency. With us, your customers receive timely updates and helpful service throughout their journey.

Use Cases: Comprehensive Support for Your Business

Booking & Reservation Issues

Booking & Reservation Issues

  1. Confirm booking details (name, dates, reference number)
  2. Verify payment and confirmation status
  3. Assist with rebooking or corrections
  4. Coordinate with airline/hotel/cruise partners if needed

Cancellations & Refunds

Cancellations & Refunds

  1. Review cancellation request and policy
  2. Check refund eligibility and amount
  3. Process refund or travel credit
  4. Provide timeline and confirmation of refund

Travel Document Concerns

Travel Document Concern

  1. Validate travel document requirements (passport, visa)
  2. Assist with resending or reissuing tickets/e-vouchers
  3. Confirm traveller information matches records
  4. Escalate to the relevant team if not resolved

Flight Delays or Disruptions

Flight Delays or Disruptions 


  1. Confirm flight status and reason for delay
  2. Provide alternative flight options or compensation (if applicable)
  3. Liaise with airline partners for resolution
  4. Keep the traveller updated with real-time info

Special Requests & Accessibility

Special Requests & Accessibility

  1. Note and forward dietary, medical, or mobility needs
  2. Confirm availability with service providers
  3. Coordinate special assistance at the airport/hotel/cruise
  4. Provide confirmation to the customer

Seamless Support Ticket Management Across All Channels

No matter the platform—email, chat, phone, or social media—our team ensures consistent, high-quality support for your customers. With a flexible, pay-as-you-go model, you only pay for the services you need while delivering reliable assistance across every channel.

Phone

Experienced agents with excellent phone etiquette and industry know-how deliver fast, effective resolutions.

Live Chat

Real-time support from trained agents who respond quickly and accurately, meeting customer expectations instantly.

Email

Thoughtful, well-crafted replies that reflect your brand’s voice and provide clear, helpful information.

Social media

Responsive, knowledgeable support delivered where your customers are already engaging — on social platforms.

Website

We manage reviews and follow-ups efficiently to protect your brand image and build trust.

Agent Overview Levels

Level 1: Frontline Support (General Inquiries & Assistance)

  • Handles customer inquiries related to bookings, itinerary details, and general travel-related questions.
  • Assists with simple issues like booking confirmations, checking schedules, and offering basic travel information.
  • Logs customer interactions, escalates complex cases to higher levels, and ensures a smooth flow of communication.

Level 2: Specialized Support (Complex Inquiries & Issue Resolution

  • Assists with more complicated requests such as rescheduling flights, handling cancellations, and providing support for special requests.
  • Troubleshoots issues such as travel disruptions, booking conflicts, or itinerary adjustments.
  • Coordinates with airlines, hotels, or car rental agencies for the resolution of specific customer issues.

Level 3: Executive Support (Critical Cases & High-Priority Clients)

  • Deals with high-impact cases such as VIP customers, emergency rebookings, or last-minute cancellations.
  • Provides personalized service and ensures the resolution of complex issues with a tailored, customer-focused approach.
  • Works with internal teams and external vendors to ensure that urgent issues are resolved quickly, maintaining high customer satisfaction.

Our Sourcing Process: Tailored to Your Business Needs

At Nagog Innovation, we ensure that the talent we source seamlessly integrates into your team for optimal results. Here’s how our efficient process works:

Understanding Your Needs

We start by closely analyzing your specific business requirements, from customer support to specialized services, ensuring our solution aligns with your goals.

Sourcing the Right Talent

Using our extensive network and recruitment expertise, we find the best-fit candidates with the skills and experience needed to meet your demands.

Onboarding & Training

Our agents undergo tailored onboarding and training, learning your tools, processes, and brand tone to ensure they’re fully equipped from day one.

Seamless Integration

We integrate our agents smoothly into your team, ensuring no disruption. They work as an extension of your team, adapting quickly to your workflows.

Continuous Optimization

Regular performance checks, feedback, and ongoing training ensure that our agents continue to meet evolving needs, providing consistent excellence.

Dedicated Account Management

A dedicated success manager will be there to oversee the entire process, ensuring smooth operations, handling escalations, and providing regular updates.

Frequently Asked Questions (FAQ)

What types of customer service support do you offer?

We provide multi-channel customer support, including phone, email, live chat, SMS, and social media. Our services are available 24/7 to ensure your travelers receive immediate assistance at any stage of their journey.

Do you have experience working with travel and tourism businesses?

Yes. We support travel agencies, tour operators, airlines, and hotel platforms. Our agents are trained to manage booking inquiries, cancellations, itinerary changes, refund processing, and emergency travel issues.

Are your agents multilingual or capable of handling international customers?

Absolutely. We offer multilingual support in major languages like English, Spanish, French, and more—ensuring smooth communication and exceptional service for your global customer base.

What is your onboarding process and how long does it take?

Our onboarding is fast and efficient, typically completed in 1–2 weeks. A dedicated account manager will guide setup, including tool integration, knowledge transfer, agent training, and launch coordination.

How do you ensure quality and consistency in service?

We implement strict quality assurance protocols including regular monitoring, CSAT surveys, performance evaluations, and detailed reporting. We also follow customized SLAs based on your specific service goals.

Can we customize your support to match our brand?

Yes. Our support is fully white-labeled—we operate as an extension of your team using your brand tone, scripts, tools, and processes. Custom solutions are our specialty.

What are your pricing options and contract terms?

We offer flexible pricing models: hourly rates, pay-per-use, or monthly retainers. Plans can be tailored for startups or enterprise needs. Contract terms are flexible, with no hidden fees or long-term obligations unless requested.

Contact Information

You can reach us at:

(978) 712-8830
info@nagoginnovation.com
120 Hollis Street, Nashua, NH 03060.

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Let’s Build Your Ideal Support Team
Tell us your needs, and we’ll create a customized solution tailored to your business goals.

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