Our comprehensive back-office outsourcing services cover everything from data entry and management to catalog management, invoice processing, billing, application handling, and more. By outsourcing your back-office operations to Nagog, you can ensure your business runs smoothly behind the scenes, freeing up valuable time and resources for your core operations.
Outsourcing your back-office operations to Nagog helps your business run smoothly behind the scenes. Our services include:
Accurate and efficient data processing to maintain clean, organized records.
Support for e-commerce and retail operations, including order fulfillment and stock management.
Basic financial recordkeeping, invoice processing, and expense tracking.
Employee data management, timesheet processing, and payroll assistance.
Email handling, document preparation, calendar scheduling, and more.
Extract insights from customer data to support marketing and service improvements.
Customer reaches out via phone, email, or chat.
Our agent quickly identifies the problem.
Using a knowledge base, the agent resolves common issues.
If needed, complex issues are escalated to higher-level support.
Ensure customer satisfaction and close the ticket.
At Nagog Innovation, we ensure that the talent we source seamlessly integrates into your team for optimal results. Here’s how our efficient process works:
We start by closely analyzing your specific business requirements, from customer support to specialized services, ensuring our solution aligns with your goals.
Using our extensive network and recruitment expertise, we find the best-fit candidates with the skills and experience needed to meet your demands.
Our agents undergo tailored onboarding and training, learning your tools, processes, and brand tone to ensure they’re fully equipped from day one.
We integrate our agents smoothly into your team, ensuring no disruption. They work as an extension of your team, adapting quickly to your workflows.
Regular performance checks, feedback, and ongoing training ensure that our agents continue to meet evolving needs, providing consistent excellence.
A dedicated success manager will be there to oversee the entire process, ensuring smooth operations, handling escalations, and providing regular updates.
We offer a wide range of back-office outsourcing services, including data entry, order processing, inventory management, accounting, HR support, administrative tasks, and customer data analysis.
Outsourcing helps reduce operational costs, provides access to specialized expertise, improves efficiency, and allows your team to focus on core business functions.
We prioritize data security and follow industry-standard protocols to ensure that all customer data is handled securely and in compliance with relevant regulations.
Yes! We offer flexible packages that allow you to start with a small team and scale as your needs grow.
We support various industries, including e-commerce, retail, healthcare, finance, and more, providing tailored back-office services to meet sector-specific needs.
Pricing is based on the scale of services, the number of agents, and the complexity of tasks. We offer flexible pricing and customized quotes to meet your specific business needs.
You can reach us at:
Let’s Build Your Ideal Support Team
Tell us your needs, and we’ll create a customized solution tailored to your business goals.
Nagog Innovation is your trusted outsourcing partner, delivering scalable, world-class BPO solutions that drive business growth.
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